Shipping policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, it will be shipped out as soon as possible.

Please note that during high-demand periods, processing times may take slightly longer.

Shipping Time

Estimated delivery times vary depending on your location:

United States: 7–15 business days
Europe: 7–15 business days
United Kingdom: 7–12 business days
Canada: 10–20 business days
Australia & New Zealand: 10–20 business days
Rest of the world: 10–25 business days

Please note that these are estimated delivery times and may vary due to external factors such as customs delays, weather conditions, or carrier issues.

Shipping Costs

We offer free standard shipping on all orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow 2–5 days for tracking information to update.

Customs, Duties & Taxes

Nuvella is not responsible for any customs fees, import duties, or taxes that may apply once your order reaches your country.

These charges are the responsibility of the customer.

Delays

While we strive to deliver your order within the estimated timeframes, delays may occur due to factors beyond our control.

If your order is significantly delayed, please contact us at supportnuvella@gmail.com and we will assist you.

Incorrect Address

Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.